Privacy Policy

Effective Date: 01^st April, 2025

We, QuickPaisa Fintech Private Limited, are registered at G-16, Ground Floor, Arunachal Building, 19 Barakhamba Road, New Delhi-110001 and headquartered at Plot No: 111- 112, 5^th Floor, Riana Aurum, Sector- 136, Noida – 201304 hereinafter referred to as (“QuickPaisa”),

This Privacy Policy provides you with details about the manner the data is collected, stored and used by us when you use our website, mobile application, services, or interact with us in any other way as we value the trust you place in us and we are committed to protecting your privacy and ensuring the security of your personal and financial information.

You are advised to read this Privacy Policy carefully. By downloading and using QuickPaisa application/website/mobile WAP site and accessing or using our services, you give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access QuickPaisa.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to QuickPaisa applications, desktop website & mobile WAP site.

1. Scope and Applicability

This Privacy Policy applies to all individuals (“users”, “you”, “your”) who access our services, including but not limited to:

• QuickPaisa’s website at www.quickpaisa.in and mobile applications
• Our financial products such as business loans, home loans, and LAP
• Customer support and communication channels
• Any online or offline interactions

It applies to data collected both directly from you and indirectly through third parties.

2. Information We Collect

We collect various types of information depending on how you interact with us. This includes:

a. Personal Information

• Full name
• Date of birth
• Gender
• Contact number
• Email address
• Residential and office address
• PAN, Aadhaar, Voter ID, or other government-issued identification
• Photograph and signature

b. Financial and Credit Information

• Bank account details
• Credit score and history
• Loan history
• Salary slips, ITR, and financial statements
• Income and employment details

c. Transactional Information

• Loan applications and repayment history
• Payment gateway and transaction logs
• EMI schedules and payment records

d. Device and Technical Information

• IP address
• Browser type and version
• Mobile device ID
• Operating system and platform
• Location data (with consent)

e. Behavioural and Usage Data

• Pages visited
• Time spent on pages
• Clickstream data
• App usage behaviour

f. Third-Party Data

We may also receive information from third-party sources such as:

• Credit bureaus (e.g., CIBIL, Experian)
• KYC verification platforms
• Employment verification databases
• Referral partners

3. How We Use Your Information

We use the information collected for a range of purposes, including:

• Providing Services: To process applications, verify identity, assess creditworthiness, and offer financial products.
• Customer Support: To resolve queries, provide assistance, and improve service.
• Compliance: To meet regulatory obligations under RBI, SEBI, or other applicable laws.
• Marketing: To inform you about new products, offers, and promotions (only with your consent)
• Risk Management: To detect fraud, assess risks, and ensure account security
• Analytics: To improve our platform, understand user behaviour, and enhance service offerings
• Internal Record Keeping: To maintain logs, backups, and audit trails

4. Legal Basis for Processing

We rely on the following legal grounds:

• Consent: Where you provide explicit consent (e.g., for marketing communication).
• Contractual Necessity: To fulfil obligations under a contract (e.g., disbursing a loan)
• Legal Obligation: To comply with applicable laws and regulatory mandates.
• Legitimate Interest: For fraud prevention, internal audits, and service improvements.

5. Sharing of Information

Your data may be shared with third parties in the following situations:

a. With Our Affiliates and Partners

To facilitate loan processing, disbursement, and recovery

b. With Service Providers

Such as:

• Payment gateways
• Data storage and cloud service providers
• Customer service platforms
• Marketing agencies (with consent)

c. With Government Authorities

To comply with legal, regulatory, and tax obligations, or in response to valid legal requests.

d. With Credit Bureaus and Financial Institutions

To obtain or report your credit information as required

e. With Third Parties in Corporate Transactions

Such as mergers, acquisitions, asset sales, or corporate restructuring

We ensure all third parties are bound by confidentiality and data protection obligations equivalent to this policy.

6. Data Retention

We retain your information only as long as necessary to:

• Fulfil the purposes stated in this policy.
• Comply with legal, regulatory, accounting, or reporting obligations.
• Defend or establish legal claims.

Typically, data is retained for 8 years or as mandated under the Information Technology Act and RBI guidelines.

7. Security Practices

We implement industry-standard security measures to protect your data, including:

• SSL encryption
• Multi-factor authentication
• Firewalls and intrusion detection systems
• Data masking and tokenization
• Regular security audits and penetration testing
• Role-based access control

However, while we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

8. Your Rights and Choices

You have the following rights under applicable Indian and international privacy laws:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct incomplete or inaccurate data.
• Right to Erasure: Request deletion of data where applicable.
• Right to Data Portability: Obtain your data in a structured, machine-readable format
• Right to Object or Restrict Processing: Opt-out of certain uses (e.g., marketing).
• Right to Withdraw Consent: Where processing is based on consent.

You can exercise your rights by contacting us at:

📧 privacy@quickpaisa.in

📞 Customer Care: 9310-105-105

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or store personal data from children. If we learn that we have collected personal data from a child, we will take steps to delete such information promptly.

10. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve user experience. These may include:

• Session cookies to maintain your session
• Analytical cookies to track usage patterns
• Advertising cookies for remarketing

You can control or delete cookies through your browser settings. Disabling cookies may impact site functionality.

11. Third-Party Links

Our platforms may contain links to third-party websites. These are governed by their respective privacy policies, and we are not responsible for their practices or content. We recommend you read their privacy policies before providing any personal information.

12. International Data Transfers

While QuickPaisa operates within India, some service providers or affiliates may be located in other countries. In such cases, we ensure data is transferred only with appropriate safeguards as per applicable laws.

13. Grievance Redressal and Contact Information

If you have any complaints or concerns regarding this Privacy Policy or your personal data, you may contact:

Grievance Officer

Name: Amit Singla

Designation: Director

Email: grievance@quickpaisa.in

Phone: 9310-105-105

Address:

QuickPaisa Fintech Pvt. Ltd.,

Plot No. 111-112, Riana Aurum, Sector 136,

Noida, U.P – 201304, India

We will respond to your concerns within 30 days.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective when posted on our platform. If material changes are made, we will notify you via email or prominent notice on our site.

We encourage you to review this policy periodically to stay informed about how we protect your data.

15. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

By using our services, you consent to this Privacy Policy.